Before you arrive
Your confirmation email carries the address, the check-in time and the way to reach us. Guest ID is required before arrival and we ask for it by message.
During your stay
Message us on WhatsApp at any hour. A person in Dubai answers, not a bot.
Changing or cancelling
Reply to your confirmation email or message us with your booking reference. Our cancellation policy explains what is refunded and when.
Last updated 18 September 2026.